Privacy Policy

1. Introduction

Welcome to Enraux. Enraux operates the website https://enraux.com (the “Site”) and provides digital strategy, design, development, content creation, and growth services (collectively, the “Services”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us, or utilize our Services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site or Services.

2. Information We Collect

We collect information about you in several ways when you interact with our Site and Services:

A. Information You Provide Directly to Us

Contact & Identification Data: Name, email address, phone number, company name, job title, and mailing address provided when booking calls, submitting forms, or reaching out via email.
Account & Billing Data: Payment details, billing address, invoicing info, and transaction history (processed securely by third-party payment gateways).
Project & Content Data: Project briefs, assets, media files (including User-Generated Content assets), Notion workspace communications, feedback, and creative briefs shared for service fulfillment.

B. Information Collected Automatically

When you navigate our Site, we automatically collect technical data regarding your device and interaction:

Log & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click paths.
Device Information: Hardware model, unique device identifiers, and network information.
Cookies & Tracking Data: Information collected via cookies, pixel tags, and web beacons. For details, please consult our Cookie Policy.

C. Information from Third-Party Sources

We may receive information about you from third-party services, including:

Service tools and client portals (e.g., Notion, Calendly, Typeform).
Third-party payment processors (e.g., Stripe).
Analytics and marketing partners (e.g., Google Analytics, Meta Pixel).

3. How We Use Your Information

We use the collected data for the following legitimate business purposes:

To Provide & Manage Services: Onboard clients, execute design/development projects, deliver creative assets, process payments, and manage client portals.
To Communicate: Respond to inquiries, schedule calls, send project updates, and provide customer support.
To Improve Our Site & Services: Analyze site traffic and user behavior to optimize user experience, performance, and service offerings.
For Marketing & Promotion: Send newsletters, promotional materials, or custom offers (you may opt out at any time).
Security & Fraud Prevention: Protect our Site, client data, and systems against unauthorized access, fraudulent activity, or illegal operations.
Legal Compliance: Comply with applicable laws, legal obligations, requests from public authorities, and our Terms of Service.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the UK, our legal basis for collecting and using personal data depends on the specific context:

Performance of a Contract: Processing required to fulfill our agreements with you (e.g., delivering agency services).
Legitimate Interests: Operations necessary for conducting our business (e.g., site analytics, improving services, security).
Consent: When you explicitly opt-in to marketing communications or non-essential cookies.
Legal Obligation: When data retention is required by applicable regulatory standards.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following scenarios:

Third-Party Service Providers: Hosting providers, payment processors, analytics platforms, CRM tools, and communication systems (e.g., Notion, Stripe, Google Cloud) that process data on our behalf.
Content Creators & Subcontractors: Where required for service execution (e.g., assigning UGC creators for product shipments or media production under strict confidentiality obligations).
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Obligations: If required by law, subpoena, court order, or governmental regulation to protect the rights, property, or safety of Enraux, our clients, or the public.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. You can control cookie preferences via your browser settings or through our cookie consent banner.

For full details on the types of cookies we use and how to manage them, please review our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete contract obligations, resolve disputes, and comply with legal, accounting, or reporting requirements.

When personal data is no longer needed, we will either securely delete it, anonymize it, or isolate it from further processing.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

9. Your Privacy Rights

Depending on your jurisdiction (such as under GDPR, CCPA, or CPRA), you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
Restriction: Request that we temporarily or permanently stop processing some or all of your personal data.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.
Object / Opt-Out: Object to automated processing, direct marketing, or opt-out of sales/sharing (Enraux does not sell personal data).

To exercise any of these rights, please contact us at contact@enraux.com. We will respond to your request within the timeframe prescribed by applicable law.

10. International Data Transfers

Enraux operates globally. Your information may be transferred to, stored, and processed in countries outside of your state, province, or country of residence, where data protection laws may differ. Whenever we transfer your data internationally, we implement standard safeguards (such as Standard Contractual Clauses) to ensure your data remains protected.

11. Third-Party Links

Our Site may contain links to third-party websites, tools, or services (e.g., Calendly, Notion, social media platforms). We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any third-party website you visit.

12. Children's Privacy

Our Site and Services are intended for general adult audiences and businesses. We do not knowingly collect personal information from individuals under the age of 18 (or 16 in certain legal jurisdictions). If we learn that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Enraux
Website: https://enraux.com
Email: contact@enraux.com